Refunds/Warranty

Store Policies and Conditions of Use

Welcome to DesignerHomeAppliances.com. DesignerHomeAppliances provides their services to you subject to the following terms and conditions. If you visit or shop at DesignerHomeAppliances, you agree to accept these terms and conditions. Please read them carefully.

Return Policy 

DesignerHomeAppliances is dedicated to our customer’s 100 percent satisfaction. We are confident that our return policy will ensure your ultimate satisfaction with your appliance purchase.

Before Purchasing
Let us help you do the research

Most returns can be avoided before you make your purchase. Please take advantage of our comprehensive site to check model specifications and installation guides or call our knowledgeable appliance specialists for more information. Sometimes issues cannot be avoided, so here are some tips to help you if they arise.

Damaged Shipments
Inspect your appliance before accepting delivery

All of our shipments are 100 percent insured. It is very important to inspect your product thoroughly before accepting and signing for it. Unlike smaller purchases, appliances are delicate and have many parts that are sensitive to rough handling. Though your box and packaging may appear intact, it is still possible that your product may be damaged. Check for both internal and external damage before accepting delivery. If you notice there is damage to the product, refuse the package and note the damage on the delivery invoice. Please call our customer service department immediately, and we will issue a return authorization (RA) number. If damage issues arise after signing for the merchandise, you are responsible for filing all claims with the shipper. Therefore, a thorough inspection of all packages is important before signing. If your item was shipped via UPS, call UPS at 800-pick-ups with your tracking number to report a damaged item. 

Defective Merchandise 
Plug in your appliance ASAP to make sure it operates properly

It is important that you install your appliance as soon as you can to make sure it operates properly. If you receive an item that is defective upon delivery that is not due to shipping damages, please contact customer support within 24 hours of receipt. If your item is defective after the first use, please contact the manufacturer directly. Contact information for the manufacturer is included in the product literature. 

Warranty
If a residential appliance is installed in a commercial location, the warranty is voided. All product purchased from DesignerHomeAppliances is always covered according to the manufacturer warranties and policies. 

Once the unit is brought out of the continental United States, the manufacturer warranty is voided. 

We are not responsible for any installation or shipping charges when we authorize a replacement on a unit.

Missing parts are covered within the first 30 days upon delivery receipt. Please contact the manufacturer directly to order any missing parts 

Product Does Not Meet Your Needs 
Call within 24 hours if product doesn’t meet your needs

Before deciding on the model that you will purchase, do all appropriate research as recommended above. If you receive an item that does not meet your needs please call our customer service department within 24 hours of receipt. Any product that has been installed or has attempted to be installed cannot be returned. Returned products must be in brand-new condition with all packaging, product literature and blank warranty cards enclosed in the exact condition in which received. 

In event of a return or refusal, shipping and handling charges to and from our warehouse are not refundable. Free shipping, rebates and all promotions are voided upon return/refusal of merchandise. All returns must be shipped back to our warehouse prepaid, using the original method of shipment. If your item was shipped by a freight carrier, you must return it with a freight carrier to ensure its safe return) For a list of approved carriers, please contact customer service. All returns/refusals are subject to a restocking fee. We do not accept any returns on air conditioners, special order merchandise and accessories. 

General Return Policies at a Glance

    To avoid having to return items, please read all item specifications before purchase, and call us with any questions prior to placing your order.
  • Damaged items should not be accepted upon delivery.
  • After signing for and accepting your item, you are responsible for all damage claims.
  • You must contact us within 24 hours of receiving your item if your product is damaged or does not meet your needs.
  • Call the manufacturer if product is defective after the first use.
  • In the event of a return, you must contact customer service to receive a return authorization (RA) number. We will not accept any returns without a RA.
  • Returns are excepted within 30 days of delivery.
  • All returns are subject to a 30 percent restocking fee.
  • Shipping and handling charges to and from our warehouse are not refundable for returned items.
  • Returned products will not be accepted unless they are in brand-new condition with all packaging, product literature and blank warranty cards enclosed in the exact condition as received.
  • You must return the item using the same shipping methods as it was originally shipped.
  • We do not accept returns on air conditioners and some specially ordered products.
  • We do not accept returns return on special ordered items and commercial laundry equipment.
  • We are not responsible for any missing, incorrect or damaged products delivered more than 30 days after receipt.
  • DesignerHomeAppliances does not accept returns for any item that has been installed, used or plugged in. All items must be like-new, in original packaging.
  • DesignerHomeAppliances reserves the right to refuse returns.

License and Site Access

DesignerHomeAppliances grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of DesignerHomeAppliances. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of DesignerHomeAppliances. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of DesignerHomeAppliances and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing DesignerHomeAppliances name or trademarks without the express written consent of DesignerHomeAppliances. Any unauthorized use terminates the permission or license granted by DesignerHomeAppliances. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of DesignerHomeAppliances so long as the link does not portray DesignerHomeAppliances, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any DesignerHomeAppliances logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. DesignerHomeAppliances and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Risk of Loss

All items purchased from DesignerHomeAppliances are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Cardholder Agreement

When you make purchases from DesignerHomeAppliances using your major credit card, you agree to honor the terms and conditions of your cardholder agreement. Exclusive Appliances is not responsible for items lost in shipping (see "Risk of Loss")

Product Descriptions

DesignerHomeAppliances and its affiliates attempt to be as accurate as possible. However, DesignerHomeAppliances does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by DesignerHomeAppliances itself is not as described, your sole remedy is to return it in unused condition.

Pricing

Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set.

We cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED BY DesignerHomeAppliances ON AN "AS IS" AND "AS AVAILABLE" BASIS. DesignerHomeAppliances MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, DesignerHomeAppliances DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DesignerHomeAppliances DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM DesignerHomeAppliances ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. DesignerHomeAppliances WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Applicable Law

By visiting DesignerHomeAppliances, you agree that the laws of the state of New york, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and DesignerHomeAppliances, or its affiliates.

Disputes

Any dispute relating in any way to your visit to DesignerHomeAppliances or to products you purchase through DesignerHomeAppliances shall be submitted to confidential arbitration in New York, except that, to the extent you have in any manner violated or threatened to violate DesignerHomeAppliances intellectual property rights, DesignerHomeAppliances may seek injunctive or other appropriate relief in any state or federal court in the state of Arizona, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Modification, and Severability

We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Trademarks

DesignerHomeAppliances and other DesignerHomeAppliances graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of DesignerHomeAppliances or its affiliates in the U.S. and/or other countries. DesignerHomeAppliances trademarks and trade dress may not be used in connection with any product or service that is not DesignerHomeAppliances in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits DesignerHomeAppliances. All other trademarks not owned by DesignerHomeAppliances or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by DesignerHomeAppliances or its affiliates.

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of DesignerHomeAppliances or its content suppliers and is protected by United States and international copyright laws.  The compilation of all content on this site is the exclusive property of DesignerHomeAppliances and protected by U.S. and international copyright laws. All software used on this site is the property of DesignerHomeAppliances and is protected by United States and international copyright laws.

DesignerHomeAppliances and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us.